Welcome to Khaticraft.com, the official website of Khaticraft Furnishing & Decor Solutions Private Limited. By accessing or using this Website, you agree to comply with the following Terms and Conditions of Use. These Terms form a legally binding agreement between you and the Company. If you do not agree to these Terms, please do not use the Website.

This document outlines the rights, responsibilities, and limitations that govern your use of our Website and services.

Definitions

In this agreement, the terms “you” or “user” refer to any person, whether an individual or legal entity, who accesses, registers on, or purchases products through the Website. The terms “we,” “us,” or “our” refer to Khaticraft Furnishing & Decor Solutions Private Limited. The term “Website” refers to www.khaticraft.com, owned and operated by the Company.

Acceptance of Terms

By browsing or transacting on Khaticraft.com, you agree to be bound by these Terms and all related policies. These Terms may be updated from time to time without prior notice. Your continued use of the Website constitutes acceptance of any modified Terms. We encourage you to review this page periodically to stay informed of any changes.

Account Registration and Responsibility

While users can browse the Website without registering, account creation is recommended for a more personalized experience. If you choose to register, you are responsible for maintaining the confidentiality of your login credentials and for any activity conducted through your account. You agree to provide accurate, up-to-date information and to notify us of any changes. The account must only be used for personal, non-commercial purchases. We reserve the right to suspend or terminate accounts at our sole discretion without prior notice.

Platform Nature and Limitations

Khaticraft.com is a digital platform that enables users to purchase products listed by independent vendors. The Company acts solely as an e-commerce facilitator. We are not a party to the contract of sale, which is formed exclusively between the buyer and the seller. Therefore, we are not responsible for the performance, delivery, or quality of any third-party products.

Product Disclaimer

Some products available on the Website may include first-copy or replica items and are not guaranteed to be original unless specifically stated. While we aim to ensure the highest possible product quality through our vendor network, we do not offer any warranties—express or implied—on the accuracy, legality, suitability, durability, or originality of products listed. All purchases are made at your own discretion and risk.

Order Acceptance and Contract Formation

When you place an order on our Website, it is considered an offer to buy. You will receive an Order Confirmation Email once the order is received, but this does not imply acceptance. A contract is only formed when we dispatch the product and send you a Dispatch Confirmation Email. You are free to cancel your order any time before dispatch at no cost.

Returns and Refunds

If a delivered product is not as described on the Website or does not meet quality expectations, you may raise a return request within 3 business days of delivery. Requests must be submitted to our customer care team or emailed to us directly. All returns are subject to inspection and approval under our Return & Refund Policy. We reserve the right to accept or deny return claims based on our review.

Taxes and Charges

You agree to pay all applicable charges associated with your order, including but not limited to GST, VAT, duties, cesses, and other statutory taxes as per Indian law. Unless otherwise mentioned, prices listed on the Website are inclusive of applicable taxes.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, profits, goodwill, or anticipated savings. Our liability, if any, is strictly limited to the purchase value of the product involved in the dispute.

Amendments and Modifications

We reserve the right to modify or update these Terms, policies, and any Website content at any time. Such changes shall be effective immediately upon posting. Continued use of the Website following changes constitutes your agreement to the revised Terms. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain valid and enforceable.

Governing Law and Jurisdiction

These Terms and any dispute arising from your use of this Website are governed by the laws of India. You agree that all legal proceedings shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

Contact Information

If you have any questions, feedback, or concerns regarding these Terms or any other policy, you may contact us at:

📧 Email: care@khaticraft.com

🏢 Company Name: Khaticraft Furnishing & Decor Solutions Private Limited