1. Contact Information

For questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact us at:

Legal Name: Khaticraft Furnishing & Decor Solutions Pvt. Ltd.

Email: khaticraft@gmail.com

Registered Office:

Plot No. 9A & 31, Furniture Block,

WHS Kirti Nagar,

New Delhi – 110015, India

2. Personal Data We Collect

We may collect and process the following categories of personal data:

a. Identity & Contact Information

Full name

Phone number

Email address

Billing and shipping addresses

b. Transactional Information

Order details

Payment method and transaction data (processed via secure third-party payment gateways)

Invoice and purchase history

c. Technical & Usage Data

IP address

Browser type and version

Device information

Date and time of visits

Pages visited and time spent on the site

Referral source

d. Communication Data

Records of correspondence, including customer support interactions

Product inquiries, complaints, or feedback

3. Purpose of Data Collection

Your personal information is collected and processed for the following lawful purposes:

To process and fulfill your orders

To deliver products to your provided address

To respond to customer service inquiries and complaints

To issue invoices, receipts, and confirmations

To prevent fraud and ensure security

To improve our website and user experience

To send service updates or promotional communications, if opted-in

4. Lawful Basis for Processing

Under applicable data protection laws, including the GDPR (if applicable), we rely on the following lawful bases:

Consent – when you provide it explicitly

Contract – when processing is necessary for performing our contract with you

Legal Obligation – to comply with laws and regulations

Legitimate Interest – to improve our services and operate efficiently

5. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data with:

Payment service providers (e.g., Razorpay, PayU, etc.) to process secure transactions

Logistics partners for product delivery

Marketing and CRM tools (only if you opt-in to marketing)

Legal and regulatory authorities, where required under law

All vendors and third parties are bound by strict confidentiality agreements and data protection obligations.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Enhance your browsing experience

Analyze website performance

Remember your preferences

You may disable cookies in your browser settings, but doing so may affect functionality.

7. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill the purposes outlined above

Comply with legal, accounting, or regulatory requirements

Resolve disputes and enforce our agreements

8. Your Rights

You have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Withdraw consent (where applicable)

Request deletion or restriction of your data

Object to processing for direct marketing

Lodge a complaint with a data protection authority (if located in a regulated jurisdiction)

To exercise these rights, please contact us at khaticraft@gmail.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure.

10. Minors

Our website is not intended for children under the age of 18. We do not knowingly collect data from minors. If we discover that we have received information from a minor without parental consent, we will delete it immediately.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page with a revised effective date.

We encourage you to review this policy periodically to stay informed of how we are protecting your data.

Thank you for trusting Khaticraft.

Your privacy and data protection are important to us.